Contact
Get in touch
One address for everything: support, licensing, press and partnerships. A real person reads it.
Support, licence questions, refunds, press and partnership requests all go here. Replies come from Aleksandar Simov, who builds the plugin.
Support for Pro
Every Pro licence includes email support for the licence period. Write from the address you bought with, or include your licence key, and say which site the question is about.
Support for the free plugin
Until the free plugin is listed on wordpress.org, email is the place for questions about it too. Once it is listed, its support forum on wordpress.org becomes the place for free-plugin questions.
What to include in a support request
The more of this is in the first email, the faster the answer.
- The WordPress version, the PHP version and the plugin version (all shown under Tools → Site Health).
- The page builder or theme the tested page is built with.
- The type of test (element, point-and-click or URL split) and the goal it uses.
- What you expected to happen, what happened instead, and the steps to reproduce it.
- Any caching plugin or CDN in front of the site.
Before writing, the FAQ and the guide answer the common questions: installation, goals, reading results, caching, SEO settings, licences and uninstalling.
Bugs and feature requests
Bugs are welcome by email with the details above. Feature requests are read and weighed against the roadmap; the roadmap page says what is planned and what is only being researched, and nothing there is a promise of a date.
The company
AB Test WP is made by Aleksandar Simov and operated by Simov Studio LTD, Cyprus. Simov Studio LTD is registered in the Republic of Cyprus (company number HE485117, VAT CY60286225D), registered office: Istanbul 4B, Flat 403, Larnaca 6025, Cyprus. Payments and licence keys for Pro are handled by Dodo Payments as merchant of record; the terms and the privacy policy cover the website and the checkout, and the plugin data page describes exactly what the plugin stores.
Most questions have a written answer already
Licensing, privacy, caching, builders and statistics are all covered in plain English.